BrightPro Restoration Privacy Policy

BrightPro Restoration is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, protect, and share information in connection with our restoration services and customer communications.

1. Information We Collect
We may collect names, phone numbers, email addresses, mailing addresses, property addresses, service-related information, photos, job documentation, billing information, and records of communications.

2. How We Use Information
We use personal information to provide and manage restoration services, schedule appointments, communicate service updates, process documentation and billing, provide customer support, improve operations, and comply with legal obligations.

3. SMS/Text Messages
Customers who consent to receive SMS messages may receive appointment confirmations, technician arrival updates, restoration service updates, documentation requests, billing information, and customer support messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out or HELP for assistance.

4. Mobile Information and SMS Opt-In Data
Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required by law or as necessary to provide requested services.

5. Information Sharing
We do not sell or rent personal information. We may share information only with trusted service providers who assist in operating our business, when necessary to perform requested services, or when required by law.

6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse.

7. Your Choices and Rights
Customers may request access to or correction of their personal information and may request deletion where applicable. SMS consent may be withdrawn at any time by replying STOP.

8. Contact Us
BrightPro Restoration
Phone: 305-380-2506
Email: info@brightprorestoration.com
Miami, Florida

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected in the publicly available version of this policy.